Privacy Policy

1. Data Collection

To provide you with exceptional travel experiences, we collect various types of information, including:

• Identity & Contact Data: Your full name, email address, telephone number, and residential address.
• Travel & Booking Details: Information regarding your travel dates, destinations, passenger details, and specific preferences or requirements.
• Financial Information: Payment card details and billing addresses processed securely through our payment partners.
• Technical & Usage Data: Your IP address, browser type, device identifiers, and details about how you navigate and interact with our website.

2. Purpose of Processing

We utilize your personal information for the following objectives:

• Service Delivery: Managing enquiries, processing bookings, and issuing travel documentation.
• Customer Support: Responding to your requests and providing assistance throughout your trip.
• Personalization: Tailoring our travel recommendations and website content to suit your interests.
• Marketing Communications: Sharing news, special offers, and updates where you have opted to receive them.
• Legal Compliance: Adhering to statutory requirements and protecting our legal rights.

3. Legal Grounds for Data Use

Our processing of your data is based on one or more of the following legal frameworks:

1. Contractual Necessity: Required to fulfil our agreement with you (e.g., booking a flight or hotel).
2. Consent: Where you have explicitly agreed to a specific use of your data (e.g., subscribing to a newsletter).
3. Legal Obligation: Necessary to comply with laws and regulations.
4. Legitimate Interests: Pursuing our business goals, such as improving our services and maintaining security, provided they do not override your fundamental rights.

4. Information Sharing and Disclosure

We do not sell your personal data to third parties. However, to facilitate your travel arrangements, we may share relevant information with:

• Service Providers: Airlines, hotels, tour operators, and transport companies involved in your itinerary.
• Operational Partners: Trusted entities providing payment processing, IT infrastructure, and analytical services.
• Authorities: Regulatory bodies or law enforcement agencies when mandated by law.

5. Global Data Transfers

Since travel is a global endeavour, your data may be transferred to and stored in locations outside the United Kingdom or the European Economic Area (EEA). In such instances, we ensure that appropriate safeguards, such as Standard Contractual Clauses, are in place to maintain a level of protection equivalent to UK standards.

6. Cookies and Tracking Technologies

Our website employs cookies to enhance your browsing experience, analyse site traffic, and remember your preferences. You have the ability to manage or disable cookies through your individual browser settings; however, please note that certain features of our site may not function optimally without them.

7. Data Retention Policy

We retain your personal information only for the duration necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. Once no longer required, your data is either securely erased or permanently anonymized.

8. Data Security

We implement robust technical and organizational security measures to protect your information from unauthorized access, loss, or alteration. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet is 100% secure.

9. Your Statutory Rights

Under the UK GDPR, you possess several rights regarding your personal data:

• Access: The right to request a copy of the information we hold about you.
• Rectification: The right to correct inaccurate or incomplete data.
• Erasure: The right to request the deletion of your data under certain conditions.
• Restriction & Objection: The right to limit or object to how we process your information.
• Portability: The right to receive your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at the details provided below.

10. External Links

Our website may contain links to third-party sites. We are not responsible for the privacy policies or content of these external platforms and encourage you to review their policies independently.

11. Policy Updates

We may periodically revise this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be published on this page with a revised "Effective Date." We encourage you to review this policy regularly to stay informed.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please reach out to us at:

Lunara Travel Ltd
bespoke@lunaratravel.co.uk
+44 7786 850047